Shipping policy
Kosher Food Warehouse Shipping & Returns Policy
We’re here to make your favourite kosher products accessible across Canada. Below, you’ll find everything you need to know about shipping and pickup options in your region, and our return, refund, and damage policies.
Shipping & Delivery
We ship to all Canadian provinces and territories.
All orders qualify for shipping. Some remote areas may be subject to additional fees, including orders with heavy items, and frozen items.
Shipping fees are calculated at checkout based on destination, weight, and whether frozen or not.
Express shipping orders are typically processed within 1–2 business days (excluding weekends and Jewish Holidays) with a minimum of 3–5 days during high volume periods or supply delays.*
Non-Express shipping orders are typically processed within 3-5 days (excluding weekends and Jewish Holidays) with a minimum of 5-8 business days during high volume periods or supply delays.*
You’ll receive a tracking number once your order ships via Shipping Confirmation email.
* Orders typically take 1 - 2 business days to process before they ship out – excluding weekends and holidays and eligible same-day deliveries. However, we do reserve 2 to 3 business days to fulfill your order in case any of the items are out of stock due to delayed shipments from our suppliers or during busy seasons.
** Shipping Fees may vary depending on the extended location and weight applied to the order. The order may be denied at checkout if shipping is not available to the destination as per the courier.
*** Frozen items cannot be shipped to these territories and provinces. Due to the lengthy delivery time, most frozen products are susceptible to damage in transit.
Local Pickup (Vancouver, British Columbia)
Orders placed online for pick-up can be collected from our location at 612 Kingsway, Vancouver BC during business hours. Please be advised that pick up will not be available on statutory holidays, Jewish holidays, and Shabbat/Saturday, and any pick up orders unfulfilled will be available on the next business day unless supply issues occur, which will be communicated with you.
For same-day pickup, the cut-off time for placing the order is 2 PM, and 11 AM on Fridays. Any orders that are submitted after this cutoff time will be prepared for the following business day. You will receive an email from our warehouse once your order is ready for pick-up! Orders placed for pick-up will be held at the warehouse for 10 business days. Should you require additional time, please let our customer service team know via tal@kfwarehousebc.com so that they may advise our warehouse accordingly!
Please note, extensions may not be done if your order contains perishable products. Should there NOT be any retrieval/follow-up for the package after 10 business days, the order will be cancelled and returned to inventory. Please bring a piece of photo ID for pick-up. If you are sending someone on your behalf, please send them an order confirmation email and advise our team accordingly, so we can confirm who they are picking up for.
Disclaimer for Warehouse Pick-Up (Chilled/Frozen order):
Please note that chilled orders picked up from our warehouse do not include insulated packaging or ice packs. We kindly ask that you bring your own cooler bags or ice packs to keep your items cold. Should you require insulated shipping packs, we have them available for purchase in-store. We are not responsible for the condition of the products once they leave our warehouse.
Sold Out or Discontinued Items
Occasionally, an item sells out or may be backordered, and we may need to issue a refund or cancel your order. Once your order is shipped, you will receive a Credit Memo confirming the refund. Thus, your credit card will not be charged for sold-out or discontinued items. Note that we are not responsible for any out-of-stock items and cannot guarantee product availability on the website at all times. If an item comes back in stock after your order was placed and shipped, we cannot offer retroactive refunds on shipping costs.
Still Have Questions?
We’re happy to help. Contact us at tal@kfwarehousebc.com or through the Contact Us page, and our support team will get back to you.